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    Sage ACT Support Packages


    ACT! Support provided by IST is a unique technical support program designed to save you time, boost your productivity, and help you get the most out of your ACT! system. You benefit from consistent support at a fixed rate. Five plans are available to give you the ideal level of support for your company.


    Key Advantages
    • Simplifies ownership of ACT! by providing a consistent plan structure
    • Provides quick, decisive responses to software issues and other technical challenges
    • Offers budget predictability
    • Reduces time, resources, effort, and cost associated with operating the software
    Customer support, help, and advice via phone, email and web

    Infosystems provides the expert guidance you need to harness the full capability ACT! software. Regardless of the issue, we ensure you learn from every interaction with us.


    Remote desktop access capabilities

    For complex situations, Infosystems technical support professionals are able to diagnose and resolve issues by remotely accessing your ACT! system securely only with your permission.


    Training

    Training helps users get the most out of ACT! software. Discounted training is available for customers with Infosystems Support Plan. Additional fees will apply.




    • Email Support
    • Up to two 15 minute phone support incidents per month during the contract period
    • Service Release Updates
    • $45.00 Month
    • Saving you 33% off the current charge out rate!    


    • Email Support
    • Up to four 15-minute phone support incidents per month during the contract period
    • Service Release Updates
    • $95.00 Month
    • Saving you 33% off the current charge out rate!    


    • Email Support
    • Up to four 15-minute PHONE support incidents per month during the contract period
    • Up to two 15-minute REMOTE support incidents per month during the contract period (via Teamviewer)
    • Service Release Updates
    • $125.00 Month
    • Saving you 45% off the current charge out rate!    


    • Email Support
    • Unlimited phone support during the contract period
    • Up to four 15-minute REMOTE support incidents per month during the contract period (via Teamviewer)
    • On Site support - Up to 1 hour onsite. (plus disbursements)
    • Service Release Updates
    • $245.00 Month
    • Saving you over 50% off the current charge out rate!    


    • Email Support
    • Unlimited PHONE support during the contract period
    • Unlimited REMOTE support during the contract period (via Teamviewer)
    • On Site support (plus disbursements)
    • Service Release Updates
    • POA
    • Potentially saving over 60% off the current charge out rate!